Privacy Policy

Broker & Binder Network (BBNET) Pty Ltd · ABN 94 696 997 207 · Sydney, Australia

Purpose and Scope

At Broker & Binder Network (BBNET) Pty Ltd, we value your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, store, and share your data, ensuring transparency and compliance with privacy standards. It applies to all individuals whose data we process, including customers, employees, and other stakeholders.

Types of Personal Data Collected

We collect personal data in several ways to provide and improve our services:

Data You Provide

We collect information directly from you, such as your name, contact details, and business-related information needed for managing insurance policies.

Data We Collect Automatically

Our systems automatically gather technical information like IP addresses, device details, and usage patterns to enhance functionality and security.

Data from Third Parties

We may receive data from trusted third parties, such as insurance agencies or service providers, to streamline operations and improve service delivery.

Children's Data

We do not knowingly collect data from children under 18. If we discover such data has been collected, we will delete it promptly. Parents or guardians can contact us to request deletion or review of their child's data.

How We Use Your Data

We use your personal data for the following purposes:

Service Delivery

Your data helps us provide our services, including secure storage, reporting, and data reconciliation.

Communication and Support

We use your information to respond to inquiries, offer customer support, and share updates about our services.

Legal and Regulatory Compliance

We may process your data to meet legal requirements, such as audits or data retention laws.

Marketing (With Consent)

With your explicit consent, we may use your contact details to share promotions, updates, or insights about our services.

Legal Basis for Processing

We process your data based on the following grounds:

• Consent: When you give explicit permission for specific uses of your data.
• Contractual Necessity: When processing is required to deliver the services you've requested.
• Legitimate Interests: When processing supports operational efficiency, security, or business improvement, as long as it doesn't override your rights.

Transparency in Data Collection

We ensure you are informed about how your data is collected and used:

Notifications

We provide clear privacy notices when collecting your data. These notices explain what data is collected, why it's needed, and your rights.

Timing and Format

Privacy notices are shared during onboarding, service interactions, or whenever data is collected. They are concise, accessible, and include opt-out options where applicable.

Sharing Your Data

We share your data only when necessary and with trusted parties:

Internal Use

Your data is accessed only by authorized BBNET personnel to perform essential business functions.

Third-Party Service Providers

We work with trusted vendors, such as Google Cloud Platform and Twilio, who help support our operations. These providers are bound by strict confidentiality and security agreements.

Cross-Border Transfers

If your data is transferred outside Australia, such as to the United States, we use safeguards like encryption and vendor agreements to ensure compliance with privacy standards.

Data Retention and Accuracy

Retention Periods

We keep your data only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods align with regulatory standards.

Keeping Data Accurate

We encourage you to update your information through our platform or by contacting us. Data from third parties is reviewed periodically to ensure accuracy.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your data.
• Correction: Update inaccurate or incomplete information.
• Deletion: Ask us to delete your data, subject to legal obligations.
• Portability: Receive your data in a structured, commonly used format.
• Objection: Opt out of certain types of data processing, such as marketing communications.

To exercise your rights, contact us at contact@bbnet.ai.

Handling Complaints

Internal Resolution

If you have concerns about how your data is handled, contact us at contact@bbnet.ai. We aim to resolve complaints quickly and transparently.

External Escalation

If you're not satisfied with our response, you can escalate your complaint to the relevant privacy regulator in your region.

Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Updates will be communicated via email or through our platform.

For questions or concerns about this policy, contact us at contact@bbnet.ai.